Privacy Policy

Your privacy is extremely important to us.

This Policy is part of our Terms and Conditions which can be found in our website.  When you use our website you accept and agree to both the Terms and Conditions and to the Privacy Policy. 

If you do not agree to be bound to the Privacy Policy, you should stop using the website immediately.  

If you have any questions regarding this Policy please email us at or write to 450 Streatham High Road, London, SW16 3PX.

Information Collection 

When you use the website the personal information we collect may include your name, address, email address and telephone number. This information is protected  on an SSL Certificate using Transport Layer Security encryption.

How we use your information 

We will give your name and email address to the counsellor you have selected and after such time your relationship and any information you share is strictly between you and the counsellor. 

If you have consented, we may send you information of promotions and our newsletter.


Like many websites, we use “cookies”.  We use cookies to distinguish you from other users of our website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and to provide interest-based advertising.  

You can change your browser’s settings to accepting cookies. Turning cookies of may result in a loss of functionality when using our website.

Social and General Information Tools 

We would be using several publicly-available tools and information exchange resources, such as (but not limited to) a blog, a Facebook page, a Twitter account, a Google Plus account and others. Any testimonials you provide may be freely read and accessed by others.

Links to other websites 

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Data Retention 

You may review, update, correct or delete the Personal Information in your Member dashboard by editing it online whenever you wish to. If you would like us to delete your Personal Information or any other information from our system, please email: 

Changes to the Privacy Policy

We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our privacy policy and practices.

Under 18

Our website it intended for adults aged 18 years and above except when sessions have been booked for under 18’s through a parent or guardian.  If you are under 18 please do not use the website.

Review of the Privacy Policy

We keep this Policy under regular review. This Policy was last updated in January 2020.